Wholesale Only - Min. Order $250

Return Policy

Payment Policy :

 

Your 100% satisfaction is important to us.

We wish you to be fully satisfied with every online purchase. If you are not completely satisfied with your online purchasing, please contact us and you can send us return request us (except custom orders) within 7 days from the date of receipt. Once we receive return request we will provide Pre-Paid Shipping Label for Domestic Buyers. Please write us an e-mail at sales@desiregem.com for any queries We will do our best to resolve your issues.

Please note Shipping and handling charges are non-refundable.

 

Required Conditions Of Return :

 

We accept the return of products only purchased from our website.

 

*  if items received in defective or damaged condition

*  if items do not match as per description

*  if the wrong product received

 

Items must be returned in the same condition in which the buyer has received. Each item has attached barcode tags and it should not be returned in unused condition with all original packaging. ‘New or unused condition’ means that there are no scratches marks, blemishes, nor any other damage(s) on the item and that it has not been sized or altered in any way.

 

You can expect to receive your refund within 1 week after receiving it. Once we inspect return goods properly and find everything fine as per our return policy we will proceed for the refund process.

 

 

Product Availability Policy :

 

* Due to multiple selling channels, sometimes with the volume of orders we receive, an item may become out of stock before we're able to post a notification at the site. In such a situation, we will inform you personally by e-mail if your order includes such stock.

 

* If you choose the goods which are out of stock (Sold or unavailable in required quantity) then the processing may be delayed. We will inform you via email as soon as possible and will keep you updated about the status of your order.

 

*  In case of payment received for goods-out of stock, the due amount will be easily refunded as per your preference.

 

*  For further queries, please feel free to mail us