At Desire Gems, we fully understand your eagerness to receive, view, touch and experience your sterling silver jewelry as soon as your order is placed. Therefore we are committed and dedicated to processing and shipping out your order in a timely manner.
International shipping charges are applicable. These vary according to your destination country. Please contact our Customer Service team for information regarding the rates that are applicable.
Every order that is placed will be shipped to the destination address listed during the payment of your order. If you would like ship multiple products to several addresses, you must place multiple order requests.
We ship our products from Monday through to Saturday, except on public holidays. We only use reputable courier service providers such as UPS, FedEx, etc. to ship our orders.
Our goal is to ship all your items together in a single order, however sometimes due to product non-availability, this might not be possible. You will be informed about this situation while placing your order.
Incorrect Order, Damaged Order
We are truly apologetic if you happen to receive the wrong item or if your jewelry is damaged. We will make every effort to replace your item immediately. Please contact Customer Care immediately if this unfortunate situation occurs. We will do our best to ship out the replacement product at the earliest.
Customer Care/Service may be reached at firstname.lastname@example.org.